To ensure you receive the best installation experience possible, we attract and contract the best crews in the market; we treat them well and pay them competitively. To control costs, we group and arrange for multiple installations in one run. Because of site issues, weather, accidents, etc., you will note that we do not give you a specific time of arrival, but rather a window or a range during which you can expect our crew to arrive.

In order for a run to be successful, we count on you to ensure beforehand that your site is ready for installation. 

The following are the things to consider:

  • To avoid additional charges, it is critical that your site be level or no more than 3” off level. If it is unlevel, you will incur cut fees or additional labor/return trip fees. Please call us if you have any questions regarding this. An unlevel site is one of the principal causes for delays, additional costs, and even cancellations.
  • The installation crew will be pulling a 30’ to 36’ trailer; maneuvering into small or steep driveways may very well not be doable. Please advise us right away if you think that this will be a concern.
  • If the unit is to be installed on a concrete slab, please let us know if the concrete pad is ready. If it has not been poured yet please let us know of a time frame you think concrete pad will be ready. 2 options for concrete pads are as follows:
    • Option 1: A concrete pad the same size as the frame of the building. For example, if you purchase a 20’x30’ unit, build a concrete pad that is 20’ wide by 30’ in length.
    • Option 2: A concrete pad with a 1.5-inch ledge. For example, if you purchase a 20’x30’ unit, build a concrete pad that is 20’ wide and 30’ in length and have your concrete contractor make a 1.5-inch ledge all the way around. This will make your slab 3 inches longer and 3 inches wider than the base. This will allow the metal to go down past the floor to prevent water from coming in at the bottom. In construction terms, this is like what is called a “brick ledge.” In total, with the ledge the slab will be 20’-3”x30’-3”.
  • To avoid a build-over fee, please clear the installation site by removing cars, RVs, and debris.
  • If your site has a pre-requirement for safety training or videos, please inform your dealer as this will impact the timing of the run.
  • Inquire if you need any special building permits. Some counties or towns have websites you can visit for all the paperwork needed (if any) before installation.
  • If you need electricity or water for your building, please have your electrician or plumber visit the site before scheduling installation. It is usually best to first install electrical lines or pipes.

Site preparation is critical to a problem-free installation. Remember, by having a site cleared and ready you will avoid a return trip fee of 5% of the unit price or a $350 minimum. Call us at 817-769-2506 if you have any doubts about your readiness for installation.

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