Frequently Asked Questions
We know you’re busy and don’t always have time to stop by a location or make a phone call. So we have compiled some important information regarding our products, processes, and payment options in one place for your convenience. If, for any reason, you still have questions after reading them, please do not hesitate to reach out to one of our locations for more help. We look forward to building a relationship with you and welcoming you into the Leland’s family!
Our order process begins with an in-person visit or telephone call to one of our many sales lots or through our online sales system. From any of these options, you are connected with one of our experienced and friendly sales team members, who will be your one-on-one guide throughout the entire process. They will help you customize and discover the best solution for your need.
Next, the paperwork is completed, and the down payment is collected. Your personal sales representative will now submit your order to the corporate office, where it will be verified. A customer care team member will reach out personally to ensure all details are accurate before processing begins.
Once the order has been finalized, and all materials are customized for your product, you will be contacted again to collect the final payment and schedule an installation date and time that works for you. If your order is rent to own, there will be no additional payment collected at the time of scheduling.