Frequently Asked Questions

Our order process begins with an in-person visit or telephone call to one of our many sales lots or through our online sales system. From any of these options, you are connected with one of our experienced and friendly sales team members, who will be your one-on-one guide throughout the entire process. They will help you customize and discover the best solution for your need.

Next, the paperwork is completed, and the down payment is collected. Your personal sales representative will now submit your order to the corporate office, where it will be verified. A customer care team member will reach out personally to ensure all details are accurate before processing begins.

Once the order has been finalized, and all materials are customized for your product, you will be contacted again to collect the final payment and schedule an installation date and time that works for you. If your order is rent to own, there will be no additional payment collected at the time of scheduling.

To ensure you receive the best installation experience possible, we attract and contract the best crews in the market; we treat them well and pay them competitively. To control costs, we group and arrange for multiple installations in one run. Because of site issues, weather, accidents, etc., you will note that we do not give you a specific time of arrival but rather a window or a range during which you can expect our crew to arrive.

For a run to be successful, we count on you to ensure beforehand that your site is ready for installation. The following are the things to consider:

To avoid additional charges, it is critical that your site be level or no more than 3” off level. If it is unlevel, you will incur cut fees or additional labor/return trip fees. Please call us if you have any questions regarding this. An unlevel site is one of the principal causes of delays, additional costs, and even cancellations.

 

The installation crew will be pulling a 30’ to 36’ trailer; maneuvering into small or steep driveways may not be doable. Please advise us right away if you think that this will be a concern.

If the unit is to be installed on a concrete slab, please let us know if the concrete pad is ready. If it has not been poured yet, please let us know a time frame you think the concrete pad will be ready.

The two options for concrete pads are as follows:

• Option 1: A concrete pad the same size as the frame of the building. For example, if you purchase a 20’x30’ unit, build a concrete pad that is 20’ wide by 30’ in length.

• Option 2: A concrete pad with a 1.5-inch ledge. For example, if you purchase a 20’x30’ unit, build a concrete pad that is 20’ wide and 30’ in length, and have your concrete contractor make a 1.5-inch ledge all the way around. 

This will make your slab 3 inches longer and 3 inches wider than the base. This will allow the metal to go down past the floor to prevent water from coming in at the bottom. In construction terms, this is called a “brick ledge.” In total, with the ledge, the slab will be 20’-3”x30’-3”.

To avoid a build-over fee, please clear the installation site by removing cars, RVs, and debris.

If your site has a pre-requirement for safety training or videos, please inform your dealer as this will impact the timing of the run.

Inquire if you need any special building permits. Some counties or towns have websites you can visit for all the required paperwork (if any) before installation.

If you need electricity or water for your building, please have your electrician or plumber visit the site before scheduling installation. It is usually best to first install electrical lines or pipes.

Site preparation is critical to a problem-free installation. Remember, by having a site cleared and ready; you will avoid a return trip fee of 5% of the unit price or a $150 minimum. Call us if you have any doubts about your readiness for installation.

Leland’s Metal Buildings does not do the site prep or concrete work if your site requires any. We are happy to refer you to someone in your area if we are able. If your area needs preparation to make it level for installation or a concrete slab, please ensure you have those items taken care of prior to scheduling your install. Should the site not be ready when installers arrive, additional labor costs and/or a restocking fee may be applied.

Most times, yes. Most counties require the homeowner to get their own permit. Leland’s Metal Buildings will gladly provide our customers with the plans that the permitting office may require in order to issue a building permit. Each permit office has different requirements, and we will do our best to assist you.

Our products may be purchased as cash or retail purchases, and we proudly offer Rent-To-Own (RTO) on all our products under $16,500. With RTO, there is no credit check, and the upfront costs are minimal. Simply put a 15% security deposit and first month’s rent down at the time of transaction. 

Once the product is installed, you will begin making your regular monthly rent payments. You have the option of paying off early for a discount or making the minimum payments each month for the term length, and ALL of our rent to own orders qualify for 90 days same as cash option.

 

Installation

Installation workmanship is warranted for 3 years for vertical metal buildings and 2 years for horizontal metal buildings, effective upon the day of installation. Leland’s Metal Buildings warrants to the original purchaser that the unit is free from defects in material or workmanship upon installation and will repair or replace any components that do not provide reasonable service under normal use. If you have any issues due to manufacturing or installation, please send us photos of your unit with a description of the problem, and we will review this and advise.

Rest assured that if we find a problem covered by our workmanship warranty, we will repair it at no cost to you. Please note that this warranty does not apply to leaks around the base, including, but not limited to, units installed on dirt, rock, wood, concrete, or asphalt; leaks at roll-up doors; condensation/sweat on sheet metal; units over 30’ wide not installed on concrete; leaks on roofs over 35’ long or 30’ wide that are not vertical metal; light entering at the roofline from metal ribs.

Panels

In addition to our workmanship warranty, we offer a 40-year panel warranty for film integrity, 30 years against fading, peeling and flaking, and a 20-year warranty against rust on the steel frames. We will replace the defective parts within 20 years of original purchase should these rust through to the point of instability.

Exclusions
This warranty shall not apply to any Leland’s Metal Buildings product or any part hereof which has been damaged by fire, flood, water, earthquakes, earth movement, hail, wind, adverse weather conditions, vandalism, an act of God, an accident or other event, or a casualty which is customarily covered by homeowners insurance. 
 
This warranty does not cover damage caused by abuse, misuse, alteration, neglect, or improper maintenance, including contact with soils, ashes, fertilizers, or other moisture-retaining substances. This warranty does not cover damages to building contents or other personal property. Unlevel or uneven site installation is installed “as is,” and only the rust through and film integrity warranties apply.
 
Claims

To submit a claim, please contact the dealer that you purchased the unit from, and they will get it processed for you. If an addition is done by Leland’s Metal Buildings to an existing unit, the warranty of that new metal installed will be under the same time frame as the originally installed metal.

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